Terms of service.
Where to find information about us and our products
You can find everything you need to know about us, LisaLoves, and our products on our website before you order.
We don't give business customers all the same rights as consumers
For example, business customers can't cancel their orders, they have different rights where there is a problem with a product and we don't compensate them in the same way for losses caused by us or our products. Where a term applies just to businesses or just to consumers, this is clearly stated. You are a business customer if you are buying products wholly or mainly for use in connection with your trade, business, craft or profession, even if you are an individual.
When you buy from us you are agreeing that:
· We charge you when you order.
· We're not responsible for delays outside our control.
· Products can vary slightly from their pictures.
· If you are a consumer and you bought online, you have a legal right to change your mind.
· You can end an on-going contract (find out how).
· You have rights if there is something wrong with your product.
· We can change products and these terms.
· We can suspend supply (and you have rights if we do).
· We can end our contract with you.
· We don't compensate you for losses caused by us or our products.
· We use your personal data as set out in our Privacy Notice.
· You have several options for resolving disputes with us.
· Other important terms apply to our contract.
If you are a business customer this is our entire agreement with you
If you are a business customer these terms constitute the entire agreement between us in relation to your purchase. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by us or on our behalf which is not set out in these terms and that you have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this contract.
Sometimes we reject orders
Sometimes we reject orders, for example, because a product is unexpectedly out of stock, because a rush order fee is not paid on completion of an order where it applies as clearly set out on the website, because you are located outside our delivery areas as stated on our website or because the product was mispriced by us. When this happens, we let you know as soon as possible and refund any sums you have paid.
If you are a business customer you have no set-off rights
If you are a business customer you must pay all amounts due to us under these terms in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).
We're not responsible for delays outside our control
If our supply of your product is delayed by an event outside our control, such as postal or other relevant strike action, we contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won't compensate you for the delay.
Products can vary slightly from their pictures
A product's true colour may not exactly match that shown on your device or in our marketing or its packaging may be slightly different. Because our products are handmade, all sizes, weights, capacities, dimensions and measurements indicated on our website can be out by up to 2%.
If you are a consumer and you bought online, you have a legal right to change your mind
Your legal right to change your mind. For most of our products bought online, you have a legal right to change your mind about your purchase and receive a refund of what you paid for it, including the delivery costs. This is subject to some conditions, as set out below.
When you can't change your mind. You can't change your mind about an order or apply for a refund for:
· digital products, after you have started to download or stream these;
· services, once these have been completed;
· sealed audio or sealed video recordings or sealed computer software, once these products are unsealed after you receive them;
· goods that are made to your specifications or are clearly personalised; and
· goods which become mixed inseparably with other items after their delivery.
The deadline for changing your mind. If you change your mind about a product you must let us know no later than 15 days after the day we deliver your product, if it is goods, for example a notepad. If the goods are for regular delivery (for example, a subscription), you can only change your mind after the first delivery. If the goods are split into several deliveries over different days, the period runs from the day after the last delivery.
How to let us know. To let us know you want to change your mind, go to our Contact page and fill in the online form or email us at hello@lisaloves.co.uk.
You have to return the product at your own cost. If your product is goods, for example, a notepad, you have to return it (and any free gifts provided with it) to us within 10 days of your telling us you have changed your mind. Returns are at your own cost. You can send the product back to us, using an established delivery service. If you do this, you should keep a receipt or other evidence from the delivery service that proves you have sent it and when you sent it. If you don’t do this and we don’t receive the goods at all or within a reasonable time we won't refund you the price. For help with returns, see our Returns page or contact us at hello@lisaloves.co.uk.
We only refund standard delivery costs. We don't refund any extra you have paid for express delivery or delivery at a particular time.
We reduce your refund if you have used or damaged a product. If you handle the product in a way which would not be acceptable in-store, we reduce your refund, to compensate us for its reduced value. For example, we reduce your refund if the product's condition is not "as new", price tags have been removed, the packaging is damaged or accessories are missing. In some cases, because of the way you have treated the product, no refund may be due.
When and how we refund you. If your product is goods that you're sending back to us, we refund you within 14 days of receiving them back from you (or receiving evidence you've sent them to us). We refund you by the method you used for payment. We don't charge a fee for the refund.
You can end an on-going contract (find out how)
We tell you when and how you can end an on-going contract with us (for example, for regular services or a subscription to digital content or goods) during the order process and we confirm this information to you in writing after we've accepted your order. If you have any questions, please contact us using the Contact page.
You have rights if there is something wrong with your product
Return the product to us. If you think there is something wrong with your product, you must contact us at hello@lisaloves.co.uk.
Your rights and remedies if you are a consumer. We honour our legal duty to provide you with products that are as described to you on our website and that meet all the requirements imposed by law. Your legal rights are summarised below. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.citizensadvice.org.uk. Remember too that You have several options for resolving disputes with us.
Your rights if you are a business. We warrant that on delivery, and for a period of 6 months from the date of delivery (warranty period), any products which are goods shall:
· conform in all material respects with their description;
· be free from material defects in design, material and workmanship;
· be of satisfactory quality (within the meaning of the Sale of Goods Act 1979); and
· be fit for any purpose held out by us.
Your remedies if you are a business. Unless an exception applies (see Exceptions to business customers' warranty) if:
· you give us notice in writing during the warranty period within a reasonable time of discovery that a product does not comply with the business customer warranty (see Your rights if you are a consumer);
· we are given a reasonable opportunity of examining such product; and
· you return such product to us at our cost,
we shall, at our option, repair or replace the defective product, or refund the price of the defective product in full and this will be your only remedy for breach of the warranty. These terms shall apply to any repaired or replacement products supplied by us.
Exceptions to business customers' warranty. We will not be liable for a product's failure to comply with the business customer warranty (see Your rights if you are a business) if:
· you make any further use of such product after telling us it is non-compliant;
· the defect arises because you failed to follow our oral or written instructions as to the storage, installation, commissioning, use or maintenance of the product or (if there are none) good trade practice;
· the defect arises because we followed any drawing, design or specification supplied by you;
· you alter or repair the product without our written consent; or
· the defect arises because of fair wear and tear, wilful damage, negligence, or abnormal working conditions.
We can change products and these terms
Changes we can always make. We can always change a product:
· to reflect changes in relevant laws and regulatory requirements;
· to make minor technical adjustments and improvements, for example to address a security threat. These are changes that don't affect your use of the product; and
· to update digital content, provided that the digital content always matches the description of it that we provided to you before you bought it. We might ask you to install these updates.
We can suspend supply (and you have rights if we do)
We can suspend the supply of a product. We do this to:
· deal with technical problems or make minor technical changes;
· update the product to reflect changes in relevant laws and regulatory requirements; or
· make changes to the product (see We can change products and these terms).
We let you know, may adjust the price and may allow you to terminate. We contact you in advance to tell you we're suspending supply, unless the problem is urgent or an emergency. If we suspend the product, we adjust the price so you don't pay for it while its suspended. If we suspend supply, or tell you we're going to suspend supply, for more than 12 months you can contact us at hello@lisaloves.co.uk to end the contract and we'll refund any sums you've paid in advance for products you won't receive.
We can withdraw products
We can stop providing a product, such as an ongoing service or a subscription for digital content or goods. We let you know at least two weeks in advance and we refund any sums you've paid in advance for products which won't be provided.
We can end our contract with you
We can end our contract with you for a product and claim any compensation due to us if:
· you don't make any payment to us when it's due and you still don't make payment within 7 days of our reminding you that payment is due;
· you don't, within a reasonable time of us asking for it, provide us with information or cooperation that we need to provide the product;
We don't compensate you for losses caused by us or our products
You expressly agree that your use of, or inability to use, our website or products is at your sole risk. A products and services delivered to you through our website and products are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall LisaLoves, our officers, affiliates, agents, contractors, suppliers or other associates persons be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of our website or any products procured using our website, or for any other claim related in any way to your use of the website or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the website or any content (or product) posted, transmitted, or otherwise made available via the website, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
We use your personal data as set out in our Privacy Notice
How we use any personal data you give us is set out in our Privacy Notice.
You have several options for resolving disputes with us
Our complaints policy. Our team will do their best to resolve any problems you have with us or our products. Please contact us at hello@lisaloves.co.uk.
Resolving disputes without going to court (consumers only). Alternative dispute resolution is an optional process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court.
You can go to court. These terms are governed by English law. If you are a consumer then, wherever you live, you can bring claims against us in the English courts and if you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. If you are a consumer we can claim against you in the courts of the country you live in. If you are a business you irrevocably agree to submit all disputes arising out of or in connection with our contract with you to the exclusive jurisdiction of the English courts.
Other important terms apply to our contract
We can transfer our contract with you, so that a different organisation is responsible for supplying your product. We'll tell you in writing if this happens and if you are a consumer we'll ensure that the transfer won't affect your rights under the contract.
You cannot transfer your contract with us to someone else.
Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.
If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.
Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you're not allowed to, but that doesn’t mean we can't do it later.